Terms of Service

1. Acceptance of Terms

By accessing or using BloodResults.au ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and BloodResults Pty Ltd (ABN: [Insert ABN]) ("Company", "we", "us", or "our"), a company incorporated under Australian law.

2. Description of Services

BloodResults.au provides blood test analysis and interpretation services for Australian consumers, including:

• Upload and analysis of pathology reports from Australian laboratories
• Health trend tracking and benchmark comparisons
• Educational resources about blood test markers
• Personalized health insights based on Australian population data

3. User Responsibilities

You agree to:

• Provide accurate and complete information when creating your account
• Upload only your own pathology reports or those you are legally authorized to upload
• Maintain the security and confidentiality of your account credentials
• Not share your account access with others
• Comply with all applicable Australian laws and regulations
• Not use the Service for any unlawful or fraudulent purposes

You are responsible for all activities that occur under your account and for maintaining the confidentiality of your login information.

4. Privacy & Data Protection

We are committed to protecting your privacy and personal health information in accordance with:

• Australian Privacy Act 1988
• Australian Privacy Principles (APPs)
• Notifiable Data Breaches (NDB) scheme
• My Health Records Act 2012 (where applicable)

For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

5. Medical Disclaimer

• Always consult with qualified healthcare professionals regarding your health concerns
• Never delay seeking medical advice based on information from our Service
• If you have a medical emergency, contact emergency services immediately (000 in Australia)
• We do not diagnose medical conditions or recommend treatments
• Our analysis is based on general population data and may not apply to your specific situation

6. Billing & Subscriptions

Subscription fees are charged in Australian Dollars (AUD) and include GST where applicable. By subscribing, you authorize us to charge your chosen payment method.

Billing Cycle

• Monthly subscriptions renew automatically on the same day each month
• Annual subscriptions renew automatically on the anniversary date
• Payment is due in advance for each billing period

Cancellation & Refunds

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period
• Refunds are provided in accordance with Australian Consumer Law
• No refunds for partial billing periods unless required by law

7. Account Termination

You may terminate your account at any time. We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Upload content that violates our policies
• Fail to pay subscription fees (after reasonable notice)

Upon termination, your access to the Service will cease, and your data may be deleted in accordance with our data retention policies.

8. Limitation of Liability

To the fullest extent permitted by Australian law:

• We provide the Service "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months prior to the claim
• Nothing in these Terms excludes guarantees that cannot be excluded under Australian Consumer Law

9. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

10. Contact Information

If you have questions about these Terms of Service, please contact us: